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GET US THROUGH GRABFOOD IN METRO MANILA

Store Policies


Business Hours

Our business hours are 9am to 6pm, Mondays to Fridays.

Thanks to the internet, you can order The Dream Coffee from our Shop page anytime. We will process your order within one business day—or on the day itself.

Email us at hello@thedreamcoffee.ph or on Facebook and Instagram anytime, too, and we also promise to get back to you within one business day.

Local Payment

We accept payments via debit/credit card and PayPal.

We also accept payments via cash on delivery (COD) through our couriers, Xpost and Entrego.

Local Shipping

We use Xpost and Entrego for all shipping within the Philippines. There's an all-in flat shipping fee of only 100 PHP. After your order is processed, you will receive an email from us regarding the status of your order with the tracking number.

After your order has been picked up, shipping within Metro Manila takes up to three (3) business days. To Luzon: five (5) business days. To Visayas/Mindanao: seven (7) business days.

Need The Dream Coffee on the day itself within Metro Manila? We are available on GrabFood. You can find us on the Grab app when you’re within 5 kilometers of the following locations:

  • Better Living, Parañaque
  • Molito, Alabang
  • Bonifacio Global City, Taguig
  • Arnaiz Ave., Makati
  • White Plains, Quezon City 

Can't find us on the Grab app, but still need your order within the day? We'll be happy to use GrabExpress or Lalamove to ship your order. Shipping fees vary on the recipient's location and will be shouldered by the customer.

The Dream Coffee is not liable for delayed, damaged, or lost products due to incorrect shipping information, force majeure, or an act of God.

International Payment and Shipping

Our website currently caters to orders within the Philippines only, but we will be more than happy to share The Dream Coffee with you, wherever you are. Email us at hello@thedreamcoffee.ph with the subject “International order” and let us know how many bags you want to order and what variant (whole beans or grounds), along with your shipping address.

Payments can be made via PayPal. Shipping fees vary depending on weight and location. Any additional duties and taxes will be shouldered by the customer. 

The Dream Coffee is not liable for delayed, damaged, or lost products due to incorrect shipping information, force majeure, or an act of God.

Bulk Orders for Gifts or Corporate Giveaways

Gifting The Dream Coffee? Order 30+ bags and get FREE shipping and FREE personalized gift tags. Email us at hello@thedreamcoffee.ph with the subject "Bulk order" or “Event/corporate giveaway”.

Return & Exchange

If you received a damaged bag/s, please email us at hello@thedreamcoffee.ph with the subject “Return/Exchange” within three (3) days of receiving the item. Include a photo of the damaged bag/s.

If your request for an exchange has been approved, we will send you a new bag/s. No need to send the damaged bag/s back to us. If your request for a return has been approved, you will be refunded in the form of store credits or cash.

In compliance with the Philippines’ Department of Trade and Industry’s guidelines, a change in mind on the part of the customer or damage on the product caused by mishandling on the part of the customer are not covered by the Return & Exchange policy.

Privacy Policy

Some things should stay private—like your personal information. All personal info collected and stored in our databased is used only for further improving our customers’ shopping experience. Debit and credit information are not stored. We utilize PayPal to ensure security for your transactions.

Please note that our policies may be edited for improvement without notice.

FAQs

Coffee

  1. What does The Dream Coffee taste like? Our flavor notes: Rich, full-bodied taste. Caramel, chocolate aroma.
  1. How is The Dream Coffee roasted? Our coffee is roasted medium using a Joper roaster.
  1. What variety of Arabica coffee is The Dream Coffee? Catimor
  1. At what elevation is The Dream Coffee grown? 1,200 to 1,300 MASL
  1. How is The Dream Coffee processed? We use the honey wash method.
  1. How many cups of coffee does one (1) 200g bag make? One bag makes at least 7 to 14 cups, depending on how strong you like your coffee.
  1. How long does The Dream Coffee last? Coffee doesn’t spoil like most foods in the sense that it will taste bad. However, it will lose its freshness over time. To preserve your coffee’s freshness, always seal the package well.

Orders

  1. How can I pay for my order? Check out our Payment Policy.
  1. How do you ship The Dream Coffee orders? How long until I get my order? We use Xpost and Entrego for all shipping within the Philippines. After your order has been picked up, shipping takes up to three (3) business days for Metro Manila, five (5) business days for Luzon, and seven (7) business days for Visayas and Mindanao. If you need The Dream Coffee on the day within Metro Manila, we can use GrabExpress or Lalamove to ship your order. Shipping fees vary on the recipient's location and will be shouldered by the customer.
  1. What are your shipping rates? We offer an all-in flat shipping fee of 100 PHP for all shipping within the Philippines.
  1. How can I track my order? After your order has been processed within one business day, you will receive an email regarding the status of your order with the tracking number.
  1. Can I order from outside the Philippines? Yes! Check out our instructions for International Orders.
  1. I received a damage bag. Can I return it or have it exchanged? Check out our Return & Exchange Policy.
  1. Can I order in bulkYes! Orders of 30 bags+ are considered bulk and can be shipped to you for FREE. If you're giving it as a gift, we can also provide personalized gift tags for FREE. Email us at hello@thedreamcoffee.ph with the subject “Bulk order”.

Gifts

  1.  Can I give The Dream Coffee as an event or corporate giveaway? Yes! If you order 30 bags+, this is considered a bulk order and it can be shipped to you for FREE. We can also provide personalized tags for FREE. Let’s talk—email us at hello@thedreamcoffee.ph with the subject “Event/corporate giveaway”.