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DELIVERING THE DREAM ALL OVER THE PHILIPPINES.

Store Policies


As of October 21, 2020

Business Hours

Our business hours are 10am to 7pm, Mondays to Fridays.

Thanks to the internet, you can order The Dream Coffee from our Shop page anytime. We will process your order within one business day—or on the day itself.

Email us at hello@thedreamcoffee.ph or message us on Facebook and Instagram anytime, too, and we also promise to get back to you within one business day.

Local Payment

We accept payments via BDO Online, GCash, and debit/credit card (PayPal).

Local Shipping

We use our courier for shipping within Metro Manila and Cainta, Rizal. Shipping rates depend on the city. 

  • Parañaque - PHP 80
  • Pasig, Taguig, Pateros, Makati, Manila, Pasay, Muntinlupa, Las Piñas - PHP 100
  • San Juan, Mandaluyong - PHP 120
  • Quezon City, Marikina - PHP 150
  • Rizal (Cainta) - PHP 150

Delivery dates are specified on every product page. If you need The Dream Coffee outside of these dates, send us a message on Facebook or Instagram.

We use LBC for shipping in CAMANVA and other areas outside of Metro Manila. We'll inform you of the fee and tracking number after shipping.

    The Dream Coffee is not liable for delayed, damaged, or lost products due to incorrect shipping information, force majeure, or an act of God.

    International Payment and Shipping

    Our website currently caters to orders within the Philippines only, but we will be more than happy to share The Dream Coffee with you, wherever you are. Email us at hello@thedreamcoffee.ph with the subject “International order” and let us know how many bags you want to order and what variant (whole beans or grounds), along with your shipping address.

    Payments can be made via PayPal. Shipping fees vary depending on weight and location. Any additional duties and taxes will be shouldered by the customer. 

    The Dream Coffee is not liable for delayed, damaged, or lost products due to incorrect shipping information, force majeure, or an act of God.

    Bulk Orders for Gifts or Corporate Giveaways

    Gifting The Dream Coffee? Let's collaborate! Email us at hello@thedreamcoffee.ph with the subject "Bulk order".

    Return & Exchange

    If you received a damaged product, please email us at hello@thedreamcoffee.ph with the subject “Return/Exchange” within 72 hours (or 2 days) of receiving the item. Include a photo of the damages.

    If your request for an exchange has been approved, we will send you a replacement. No need to send the damaged product back. If your request for a return has been approved, you will be refunded in the form of store credit.

    In compliance with the Philippines’ Department of Trade and Industry’s guidelines, a change in mind on the part of the customer or damage on the product caused by mishandling on the part of the customer are not covered by the Return & Exchange policy.

    Privacy Policy

    Some things should stay private—like your personal information. All personal info collected and stored in our database is used only for further improving our customers’ shopping experience. Debit and credit information are not stored. We utilize PayPal to ensure security for your transactions.

    Please note that our policies may be edited for improvement without notice.

    FAQs

    Coffee

    1. What does The Dream Coffee taste like? Our flavor notes: caramel, chocolate.
    1. How is The Dream Coffee roasted? Our coffee is roasted medium.
    1. What variety of Arabica coffee is The Dream Coffee? Catimor
    1. At what elevation is The Dream Coffee grown? 1,200 to 1,300 MASL
    1. How is The Dream Coffee processed? We use the honey wash method.
    1. How many cups of coffee does one (1) 200g bag make? One bag makes anywhere from 6 to 12 cups, depending on how strong you like your coffee.
    1. How long does The Dream Coffee last? Coffee doesn’t spoil like most foods in the sense that it will taste bad. However, it will lose its freshness over time. To preserve your coffee’s freshness, always seal the package well.

    Orders

    1. How can I pay for my order? Check out our Payment Policy above.
    1. How do you ship The Dream Coffee orders? How long until I get my order? What are your shipping rates? Check out Local Shipping above.
    1. How can I track my order? After your order has been processed within one business day, you will receive an email confirmation. For orders within Metro Manila and Cainta, Rizal, you will receive a text message from us before your order is delivered. For orders outside Metro Manila, you will receive an email with your tracking number and shipping fee.
    1. Can I order from outside the Philippines? Yes! Check out our instructions for International Orders.
    1. I received a damage bag. Can I return it or have it exchanged? Check out our Return & Exchange Policy.
    1. Can I order in bulkYes! Email us at hello@thedreamcoffee.ph with the subject "Bulk order".

    Gifts

    1.  Can I give The Dream Coffee as an event or corporate giveaway? Yes! Let's collaborate. Email us at hello@thedreamcoffee.ph with the subject "Bulk order".